Refund policy

60-Day Barrier Promise

We formulate VAILL to support your skin barrier, and we stand behind it. If you are not happy with your purchase for any reason, you can request a full refund within 60 days of delivery, even if the product has been opened and used.

How it works

1. Email our customer care team at contact@vaillskin.com within 60 days of your order being delivered.
2. Include your order number and a short note on your experience. Your feedback helps us improve.
3. Once approved, we will process your refund within 3 to 5 business days and return the funds to your original payment method.

You do not need to return the product. This guarantee applies to your first purchase of each product.

Damaged Items

If your product arrives damaged, please contact us at contact@vaillskin.com within 7 days of delivery with photos, and we will send a replacement at no cost to you.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, you are welcome to request a refund under our 60-Day Barrier Promise and place a new order.