Terms of service

1. General Information

This website is operated by Vaill. Throughout the site, the terms “we”, “us” and “our” refer to Vaill. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms & Conditions (“Terms”).

We reserve the right to update or change these Terms at any time, and it is your responsibility to check this page periodically for changes.

2. Product Information

We make every effort to ensure that the product descriptions, imagery, and pricing on our website are accurate. However, we do not guarantee that all information is error-free, complete, or current. We reserve the right to correct any errors and to change or update information at any time without prior notice.

3. Orders & Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including in the case of pricing errors or suspected fraudulent activity.

Prices are listed in AUD and are inclusive of applicable taxes unless otherwise noted. Payment must be made in full at the time of order via our secure checkout process.

4. Shipping & Delivery

We aim to dispatch all orders within 1–2 business days. Delivery times may vary depending on your location. We are not responsible for delays caused by couriers, customs, or other external factors.

For full shipping details, please see our Shipping Policy.

5. Returns & Refunds

First purchase: 60-Day Barrier Promise
If you are not happy with your first purchase of any product, for any reason, you can request a full refund within 60 days of delivery, even if the product has been opened and used. You do not need to return the product.

We reserve the right to refuse returns that do not meet these conditions.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product names, is the property of Vaill and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

7. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We make no guarantees about the results of using our products and do not offer medical advice. Please consult a healthcare professional before introducing any new products into your routine, especially if you have sensitive skin or medical concerns.

8. Limitation of Liability

To the fullest extent permitted by law, Vaill shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Australia. Any disputes shall be resolved in the appropriate courts of Victoria, Australia.

10. Contact

If you have any questions about these Terms & Conditions, please contact us at:

Email: contact@vaillskin.com

Mailing Address: Office A0067, Suite 535, 1 Queens Road, Melbourne, Victoria, Australia